Depending on whether you have purchased your Acronis product online, bought in a retail store, or have already registered your serial number, this article describes where to find it.

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  3. Acronis True Image For Crucial Mac Memory
  4. Acronis True Image For Crucial Mac Scanner
  5. Acronis True Image

In the product

Highlight your SSD and click the Partition tab.; Click Options and verify that it's set to GUID Partition Table.; Select Partition 1 if you want to use the entire SSD as a single partition (if you don’t know what a partition is, select this option).You’ll now have the opportunity to give your SSD a name. Verify that the selected format defaults to Mac OS Extended (Journaled). Search Newegg.com for acronis true. Get fast shipping and top-rated customer service. Only the Clone Disk function is available and supported by True Image for Crucial. Other features present in the menus, such as Backup, Sync, and Dashboard, will require updating to an unrestricted Acronis product at www.acronis.com. After purchasing a license for a full Acronis product, support for these features will be provided by Acronis. Acronis seems to offer a Cleanup Utility, be warned though, if you have other applications installed from Acronis that utility may uninstall them entirely or common files they need to function. If you've tried that already, you might try using Revo Uninstaller. Or Geek Uninstaller to remove Acronis True Image. Revo Uninstaller has a pretty. Utilities for removing Acronis True Image and its components on Windows and Mac.

Acronis True Image 2021, 2020, 2019, 2018, 2017, 2016
Serial numbers of Subscription licenses are not displayed.

If you have Acronis True Image 2021/2020/2019/2018/2017/2016 already installed in Windows, you can view the serial number on the Account page.

If you have Acronis True Image 2021/2020/2019/2018/2017/2016 installed on Mac, you can view the serial number under Acronis True Image -> Change Serial Number.

Acronis True Image 2015

If you have Acronis True Image 2015 already installed, you can view the serial number on the License page.

Acronis True Image 2014, Acronis Disk Director Home, older versions

If you have Acronis True Image 2014 already installed, you can view the serial number on the About page along with the build number.

Acronis True Image For Crucial MacAcronis Cyber Protect 15, Acronis Cyber Backup 12.5, Acronis Backup 12
  1. Open the web console.
  2. Navigate to Settings -> Licenses.
  3. Click the resource to view licenses and the devices they are tied to. Only available for perpetual licenses.
Acronis Backup 11.7, Acronis Backup 11.5, Acronis Backup & Recovery 11, Acronis Backup & Recovery 10, older versions

You can view the serial number in Help -> About . Management Console should be connected to Agent in order to see the serial number for this Agent.

Acronis Snap Deploy, Acronis Disk Director Advanced, Acronis Disk Director 12.5

If you have Acronis Mobility Product installed, follow these instructions.

If you have an OEM version of an Acronis product (e.g. preinstalled on your hard disk, notebook etc), please contact your OEM vendor for a serial key. See also Upgrading from Acronis True Image OEM versions to Acronis True Image

In the account

Serial numbers of Subscription licenses are currently not displayed in the account, please contact Acronis Customer Central for assistance.

We always recommend registering your serial number at the Acronis website, so that it will not be lost.

Here is how you can view your registered licenses in your Acronis account:

  1. Log in to your Account.
  2. In Products, locate the product you want to find the serial number for.
  3. Click the resource covered by the license:
  4. Serial number is displayed:
  5. You can select and copy it, paste it into the product to activate the license.

If you purchased the product in Acronis Online Store, you can also retrieve your serial number using Serial Number Auto-Recovery Tool.

In the invoice

If you purchased multiple licenses for Enterprise products, only the first license key will be in the .pdf license certificate. The remaining licenses should be in a separate .txt file.

If you purchased your Acronis product online, then you should have received your serial number in an automatic E-mail that was sent to the E-mail address that you provided at the time of the purchase.

(!) You can find your product serial number for online purchased Acronis products in your account at My Orders. See Acronis Account: My Orders.
(!) The automatic E-mail comes from CleverBridge (cleverbridge.com) or DigitalRiver(https://www.digitalriver.com/), which are the official payment service providers for Acronis. If you cannot find the E-mail, please make sure it is not in your spam or junk folder. If the E-mail has been deleted, please contact Acronis Customer Central as described under More information.

If you purchased your Acronis product offline at a retail store, then the location of the serial number depends on the package:

  • Boxed product, that consists of the CD, White CD Sleeve, Quick Start Guide. - The serial number sticker is affixed to the back of White CD Sleeve;
  • DVD Amaray Case, that consists of the CD and Quick Start Guide. - The serial number sticker is affixed inside the DVD case on right hand side. Directly above where the CD is held in place.

    If you still cannot find the serial number, please contact Acronis Customer Central as described under More information. Please be aware that you may need to purchase Service Handling Fee if a serial number can not be retrieved from Acronis database: Service Handling Fee.

Boxed versions of Acronis True Image are shipped with a 14 to 16 digits activation key instead of a full 64 digits product serial number. You need to obtain the full 64 digits serial number before activating the product. On the machine with Internet connection, follow these steps. Then provide the full serial number in your Acronis True Image and activate the product as described below.

Ask Acronis Customer Central for assistance

If you still cannot find your serial number, then please contact Acronis Customer Central with reference to this article. Please include all possible information that you may have about your purchase:

  • Order ID;
  • Scanned copy of the receipt or invoice.

See also:

  • If you have a 16-digit activation key of an Acronis Business Product instead of the full one, please see Activating a Boxed Version of an Acronis Business Product.

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Windows

Method 1. Log viewer

Crucial

Use the Log viewer, developed by Acronis Forum MVP, to quickly access the details of the latest backup run, as well as other program logs: https://kb.acronis.com/content/59335

Method 2. Locate and open the log files

  1. Navigate to:
    Windows XP: C:Documents and SettingsAll UsersApplication DataAcronisTrueImageHomeLogs
    Windows Vista/7/8/10: C:ProgramDataAcronisTrueImageHomeLogs
  2. Sort the logs by date modified (descending).
  3. Select the log for the respective operation for the appropriate date:
    service_[date-time].log - Backup/Restore operation
    console-[GUID].log - Operations in GUI
    afcdpsrv.log, NSB_[date-time].log - Nonstop Backup
    tools_[date-time].log - Tools and utilities operations
    MediaBuilder-[GUID].log - Media Builder operations
    installer-[GUID] - MSI installation log

Mac

Method 1. Viewing backup logs through the Console app

Acronis True Image For Crucial Mac Memory

Using Console as log viewer is convenient as it gives quick access to all other logs that may be related and useful in troubleshooting: e.g. system logs.

Acronis True Image For Crucial Macbook

  1. Launch the native macOS app for viewing logs of the system and from applications. You can find it either under Applications - Utilities, or using the Spotlight search: click the magnifying glass at the right top corner, type Console, press Return
  2. Once in Console app, expand the section /Library/Logs. Do not confuse it with ~/Library/Logs
  3. Navigate to Acronis - ti_demon
  4. Tree items with names, starting with ti_demon_ represent backup runs history (backup logs)
  5. Logs' file names also include the date and time of when the backup task was started
  6. Look throught the offered list or see just the most recent ti_demon_ items to review the backup history or find the details of a backup failure

Method 2. Locating backup log files in Finder

Backup log files are written in plain text files which can be viewed in any text viewer or editor.

  1. Open Finder window or select Go - Go to Folder... from the top menu
  2. Navigate to /Library/Logs/Acronis/ti_demon or paste the path into 'Go to the folder' field, click Go to open the folder
  3. Files with names, starting with ti_demon_ represent backup runs history (backup logs)
  4. Logs' file names also include the date and time of when the backup task was started
  5. Sort the files by date or name
  6. Look throught the most recent files to review the backup history or find the details of a backup failure. Log files are in plain text format and can be viewed in any text viewer or editor.

Acronis True Image For Crucial Mac Memory

Analyzing logs

  1. A backup log starts with the product and task info:
    <?xml version='1.0' encoding='UTF-8' ?>
    <log uuid='AB05C254-CAD6-4751-AF9A-2C3BD5A473E5' product='True Image' version='18.0' build='5539' task='375880D2-AE15-4F4E-A7E1-5611FF669B72'task_name='Test' >
  2. Then operations are listed:
    <event level='2' module='100' code='2' time='1412956537' message='Operation Test started manually.' />
    <event level='2' module='100' code='0' time='1412956537' message='Operation description: Stage Description.' />
    <event level='2' module='316' code='0' time='1412956538' message='Operation: backup“ />
  3. Then service information goes, just ignore it:
    <event level='2' module='515' code='0' time='1412956540' message='k:5539networkastorageclientaddress_resolver.cpp:81: DNS resolved: cloud-fes-eu1.acronis.com -> 85.25.240.173' />
  4. Find the text error message
    <event level='4' module='23' code='2065' time='1412956544' message='Nothing to back up.' line_tag='0xC4A6B3A72E37E56E' >
  5. <event level='4' module='316' code='5' time='1412956544' message='Operation has completed with errors.'line_tag='0x9F2C53C72E8BCDDE' >
  6. Interpret the log, search the KB for error message and line tag.

Acronis True Image For Crucial Mac Scanner

More information

Acronis True Image

Collecting SnapAPI logs
Collecting Scheduler log
Collecting MSI log. If the standard procedure fails, check in the %TEMP% folder for AcronisTrueImage.msi.txt

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