Having issues with your Sky Go television app? You’re not the only one! Many Sky Go users are reporting the problem that their app is not working properly. Some users see an error tells them what happened, but for many their program just stop working.

This is very frustrating! You can’t watch your programs because of these issues. But don’t worry. It can be fixed…

If the app is an iOS app that includes an Apple Watch app, install the iOS app first, then from the App Details page under the Information section, you will see a Watch section. If the Apple Watch app is available and compatible with your watch, you’ll see a button to install it. Testing Testing iMessage Apps.

Fixes to try

  • Having issues installing the Sky Go app is a different kettle of fish to having a problem with playback on the app. So, let’s take a look at what to do if the Sky Go app keeps crashing on your Mac. Firstly, you can try creating an alternative Sky ID to log in and use the app. Create a new Sky ID and link the account to your existing one.
  • Stream and download great TV, films and live sport with the all-new Sky Go app. A brand-new design makes it quicker for Sky TV customers to find and enjoy the very best TV, plus enjoy recommendations just for you and easy switching between compatible devices.

The following are a few methods that have helped many Sky Go users. You may not have to try them all; just work your way down the list until you find the one that works for you.

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Method 1: Close the Cisco VideoGuard Monitor process

Your Sky Go app may stop working because there’re issues with the Cisco VideoGuard Monitor process running in the background. You should try closing the process and see if this helps you fix your issue.

a) If you are on Windows:

  1. Press the Ctrl, Shift and Esc keys on your keyboard at the same time to open Task Manager.
  2. Right click the CiscoVideoGuardMonitor process and click End task/End Process.

b)If you’re using a Mac computer:

  1. On your desktop, click Go, then click Utilities.
  2. Double click Activity Monitor.
  3. Click CiscoVideoGuardMonitor, then click the quit button.

Now check to see if your Sky Go app is working properly. Hopefully it is. But if not, you may need to try other fixes listed below.

Method 2: Temporarily disable your firewall

It is also possible that your Sky Go issue results from your firewall itself. To see if that’s the problem for you, temporarily disable your firewall and check if the problem persists. (Consult the documentation of your security software for instructions on disabling it.)

If this resolves your problem, contact the vendor of your security software and ask them for advice, or install a different security solution.

*IMPORTANT: Be extra careful about what sites you visit, what emails you open and what files you download when your antivirus or firewall is disabled.

Method 3: Completely reinstall your Sky Go app

When the fixes about can’t help you fix your Sky Go issue, you should reinstall this app to see if this works for you. To reinstall the app, you should uninstall the program and delete the remaining folders as well. Here’s how you can do it.

a) If you’re using Windows

  1. Press the Windows logo key and R on your keyboard at the same time. Then type “control” and press Enter to open Control Panel.
  2. Under View by, click Large icons.
  3. Click Programs and Features.
  4. Right click Cisco VideoGuard Player and click Uninstall. Then follow the on-screen instructions to uninstall this program.
  5. Right click Sky Go and click Uninstall. Then follow the on-screen instructions to uninstall this program.
  6. Press the Windows logo key and R on your keyboard at the same time. Then type “appdata” and press Enter to open the AppData folder.
  7. Go to Local > Cisco and delete the VideoGuard folder.
  8. Go back to the AppData folder. Then go to LocalLow > Cisco and delete the VideoGuard folder.
  9. Go back to the AppData folder. Then go to Roaming and delete the Sky and Sky Go folders.
  10. Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app.

b) If you’re on Mac

  1. On your desktop, click Go and click Applications.

  2. Remove the Sky Go app.

  3. Go back to your desktop, then click Go and click Go to Folder.
  4. Type “~/library” and click Go.
  5. Go to Cisco, then remove the VideoGuardPlayer folder.
  6. Download the Sky Go app from the official Sky website. Then open the downloaded file and follow the on-screen instructions to install the app.

Hopefully, one of these fixes works for you! If you have any questions, leave us a comment below.

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I recently showed someone the newest SkyGo application as they were thinking about getting Sky installed and they were interested in how it worked. I used my account ontheir laptop and then discovered when I tried to sign out again that there was no way to sign out!! Ridiculous, I must be missing something I thought, but no they have done this on purpose it seems.

[rant]It’s stuff like this that made me cancel my account. Having even more adverts thrownat me when I watch any programme is really annoying too, I do not pay Sky to watch adverts.[/rant]

Anyway here is how I managed to ‘sign out’. You basically have to delete the app and config left lying around.

Delete the Sky Go application

The application is stored in the User level Applications directory, not the main system wide Applications directory.

  1. Open the Sky Go Application
  2. Right click on the Sky Go app in the Dock and choose “Show in finder”
  3. Right click on the Sky Go app in the Finder window and click on “Move to trash”

Delete the Sky Go application saved state

  1. Open the Finder application.
  2. Press and hold ‘Alt’ on the keyboard and then click on “Go” in the Finder menu. You should then see “Library” as an option in the list of locations
  3. Click on “Library” to open that directory
  4. Scroll through the list or use the search feature to find a folder called “Saved Application State” and inside of that you should find another directory with a name containing “skygoplayer” which you should then right click and “Move to trash”

Delete the Sky Go application config

  1. Press “cmd” + up arrow to go up one level to the “Library” folder (or see above)
  2. Scroll through the list or use the search feature to find a folder called “Application Support” and inside of that you should find another directory with a name containing “Sky Go Player” which you should then right click and “Move to trash”. There may be more than one, I deleted everything that was Sky related as I will only be using this new app going forward.

Delete the config that’s left behind

  1. Press “cmd” + up arrow to go up one level to the “Library” folder (or see above)
  2. Scroll through the list or use the search feature to find a folder called “Cisco” and inside of that you should find another directory called “Video Guard Player” which you should then right click and “Move to trash”

Empty the trash

You should empty the trash to get rid of all the content we just removed.

  1. Go to the trash can icon in the dock and right-click “Empty trash”

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Re-install the Sky Go application

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  1. Now install Sky Go again and you should be able to sign in again once you click on a programme to watch.

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Hope that helps some of you.





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